Tsukuba Express

Help

Information counter

For help with any problem on trains or at train stations, including trouble between passengers, questions about timetables, and lost or stolen items, visit the information counter located at each station.

Reporting lost items

Step1 Report your lost item to the information counter at any TX station.

Step2 The staff will ask for information about the item (description, color, shape, etc.), and check it against items found at every TX station.

Step3 If the item is found, it will be returned once you complete the required form.

Step4 If the item is not found, please inquire again after a reasonable amount of time has passed.

Other

For help anywhere else on trains or at train stations, ask a uniformed staff member.

Help